I understand the basic concepts behind these questions but I am entirely lost. Honestly where do I even start?

Customers at an ice-cream shop took a survey .the results showed that 144 customers rated the shop as being "very satisfactory ."this number represented 45%of the total nunber of customers who took the survey

An eight-sided die, which may or may not be a fair die, has four colors on it; you have been tossing the die for an hour and have recorded the color rolled for each toss. what is the probability you will roll a brown on your next toss of the die? express your answer as a simplified fraction or a decimal rounded to four decimal places.

Which of the following contains a variable?