I didn't understand how to solve this question. Could someone please help me and provide enough explanation?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

What percent of 18 is 24? and plz explain thx.

The input to the function is x and the output is y. write the function such that x can be a vector (use element-by-element operations). a) use the function to calculate y(-1.5) and y(5). b) use the function to make a plot of the function y(x) for -2 ≤ x ≤ 6.