The height of each story of an office building is 9 3/4 feet. the height is measured from the ceiling to the floor. the building has three underground levels for parking. a car is parked two levels below ground. at what elevation are the car’s tires relative to the ground level? assume the ground level is at zero feet.
a) -19 1/2 feet
b) -12 feet
c) 8 feet
d) 19 1/2 feet

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation