Aphone company took a survey of its customers and found that 93 of 100 people said that they were with their service. the phone company has 8,000 customers. what is a good prediction of the number of customers that are satisfied?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%