Please help! And please explain the answer

The distribution of the amount of money spent by students for textbooks in a semester is approximately normal in shape with a mean of $235 and a standard deviation of $20. according to the standard deviation rule, how much did almost all (99.7%) of the students spend on textbooks in a semester?

On #16 : explain how factoring a trinomial, ax^2+ bx+ c, when a does not equal 1 different from factoring a trinomial when a = 1.

The coordinates of vortex a’ are (8,4) (-4,2) (4,-,4) the coordinates of vortex b’ are (6,6)(12,-,12)(12,12) the coordinates of vortex c’ are(-2,,12)(4,12)(12,-4)