Periodically, customers of a financial services company are asked to evaluate the company's financial consultants and services. Higher ratings on the client satisfaction survey indicate better service, with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use α = 0.05 and test to see whether the consultant with more experience has the higher population mean service rating. Consultant A Consultant B
n1 = 16 n2 = 10
x1 = 6.82 x2 = 6.28
s1 = 0.65 s2 = 0.75

Required:
a. State the null and alternative hypotheses.
b. Compute the value of the test statistic.
c. What is the p-value?