2. Gayle is hiking the Appalachian Trail. The base of the mountain is 6 feet below sea level. She takes a rest at 10 feet above sea level. How many
vertical feet has Gayle hiked?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%