Historically, the industries with the most complaints to the Better Business Bureau have been banks, cable and satellite television companies, collection agencies, cellular phone providers, and new car dealerships. The results for a sample of complaints are contained in the file BBB. Click on the datafile logo to reference the data. a. Construct a frequency distribution for the number of complaints by industry. Category Observed Frequency Bank Cable Car Cell Collection Total b. Using , conduct a hypothesis test to determine whether the probability of a complaint is the same for the five industries. The test-statistic is (to 3 decimals). -value (to 4 decimals) What is your conclusion

χ² = 19

Pvalue = 0.0008 ( 4 decimal places)

WE reject the H0 and conclude that probability of complaint is not the same for the 5 industries

Step-by-step explanation:

H0 : probability of complaint is the same for the 5 industries.

H1: probability of complaint is not the same for the 5 industries.

Category observed frequency

Bank 26

Cable 44

Car 42

Cell 60

Collection 28

Total 200

The test statistic ;

χ² = (O - E)² / E

O = Observed Frequency ; E = Expected Frequency

Expected Frequency, E = (1 / n) * total

n = number of industries = 5

Expected frequency, E = (1/5)*200 = 40

Expected frequency is the same for all, thus E for all 5 industries = 40

χ² = Σ(O - E)² / E;

χ² = (26-40)² / 40 + (44-40)² / 40 + (42-40)² / 40 + (60-40)² / 40 + (28-40)² / 40

χ² = 19

At α = 0.05 ; df = n-1 = 4 ; χ²critical = 0.000786

Since Pvalue < α ; WE reject the H0 and conclude that probability of complaint is not the same for the 5 industries.

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step-by-step explanation: