Ursula has a new team member, Tom, who came from another worksite. Tom is constantly trying to make new suggestions and explain how things used to work his old job. How should Ursula respond? a) Avoid him as much as possible b) Nod her head but ignore the details c) Politely suggest that he stop making new suggestions d) Listen to his suggestions to see what might work

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  d) Listen to his suggestions to see what might work

Step-by-step explanation:

A supervisor or team leader cannot be expected to know everything, or be completely up-to-date with the latest innovations. A lot of what comprises "best practice" is developed on the job, or propagated by personnel transfers or word of mouth. A different point of view can often be beneficial, planting the seed for a beneficial change, even if the specific suggestion is not workable.

Ursula should pay attention to all of her team members, Tom included.

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