A state lottery sells instant-lottery scratch tickets. 12% of the tickets have prizes. Neil goes to the store and buys 10 tickets. What is the probability that exactly three of Neil's tickets will have prizes? ​

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%