Twenty points help 20

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One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

You dug a hole that was 8 feet deep. after taking a short break, you dug down 3 more feet in the same hole. when finished digging, a tractor accidentally filled the hole with 4 feet of dirt. how deep is your hole now?