For a test, please and thank you!

Here is their argument. given the obtuse angle x, we make a quadrilateral abcd with ∠dab = x, and ∠abc = 90◦, and ad = bc. say the perpendicular bisector to dc meets the perpendicular bisector to ab at p. then pa = pb and pc = pd. so the triangles pad and pbc have equal sides and are congruent. thus ∠pad = ∠pbc. but pab is isosceles, hence ∠pab = ∠pba. subtracting, gives x = ∠pad−∠pab = ∠pbc −∠pba = 90◦. this is a preposterous conclusion – just where is the mistake in the "proof" and why does the argument break down there?

Graph y = -|x| + 2. click on the graph until the correct one appears.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%