According to the International Monetary Fund, the inflation rate in Venezuela in 2017 was about 23% per month. What was the annual inflation rate? (Do not round intermediate calculations. Round your final answer to the nearest whole percentage.)

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%