The drug dispensed to the patient is Combivir. The other technician working with you does not want to wait on the patient for fear of contracting hiv how will you respond to the technician and the patient

The nurse working at the senior center notices mrs jones, a 78-year old crying. the nurse approach mrs jones and asks if she needs . mrs jones stars “ i am so embarrassed. i had another accident and my pants are all wet. it’s like i’m a baby. i never should have come to the senior center." whar factors may be contributing to urinary incontinence? how should the nurse respond to mrs jones?