Rural Internet Services, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Rural Internet Services is attempting to reduce cycle time. True or false?

True

Explanation:

Total Quality Management (TQM) is a management tool used to attain customers' satisfaction and improved productivity leading to long-term success in the business.

Rural Internet Services, applying Total Quality Management (TQM), restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster.

Hence, Rural Internet Services is truly attempting to reduce cycle time.

because if the tool that you are using is not balanced it there would be false mass.