•identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.

One of the foundations of a positive patient experience is communication — both between providers and patients and among providers. Several questions on the HCAHPS survey address communication. For example, the survey asks patients

•    How often nurses and physicians listened carefully to them.

•    How often nurses and physicians explained things in a way they could understand.

•    If hospital staff told them what their medicine was for.

•    If hospital staff described possible side effects of their medicine.

•    If physicians, nurses or other staff discussed whether they would have the help they need after leaving the hospital.

•    If they received information in writing about symptoms or health problems to look out for after leaving the hospital.

Explanation:

answer:

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