Question #2MultipleChoice must be considered carefully because it controls how information is revealed.
Dialogue
Transitions
Point of view
Word choice

The correct answer is C) Point of View

Explanation:      

As far as communication is concerned, the Point of View refers to the point of view from which a person delivers their information. The wrong point of view may shortcircuit the process of information transmission.

Effective communication entails deciding what as well as how, when, and to whom it will be communicated. The best forms of communication take very careful consideration of the recipient's point of view or paradigm.

For example, a doctor who has just rushed his sick son to the hospital, in response to a question about his whereabouts, may tell his friend that he is just returning from the hospital.

Now, if he doesn't give the right perception, the friend may think he is just returning from a duty call and may treat the remainder of the evening casually or as usual.

But imagine that he says,

"my son asphyxiated and I had to rush him to the hospital. My colleagues did great work of stabilizing him. I'm just going back home to freshen up. I'll be staying with him for the next 6-9 hours for which he would be under observation."

This would completely change the dynamics of the next questions and comments by the doctor's friend.

In the second response, the doctor has taken into consideration the fact that his friend knows him to be a doctor and takes for granted that he must frequent the hospital every day whilst he is on duty and that sometimes even when he is on leave, and there is a case that requires his urgent attention, he must visit the hospital.

So he has to deliberately communicate the reason why he went to the hospital and that is where the paradigm shifts.

Cheers