Shanti recently went to a communication workshop to improve her workplace performance. she learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. she learned techniques regarding maintaining eye contact and sending back channel signals to show interest. in the communication workshop, shanti learned listening.

Cooperation among oligopolies runs counter to the public interest because it leads to underproduction and high prices. in an effort to bring resource allocation closer to the social optimum, public officials attempt to force oligopolies to compete instead of cooperating. consider the following scenario: suppose that the presidents of two auto manufacturing companies exchange text messages in which they discuss jointly raising prices on their new lines of hybrid suvs. this illegal communication would violate which of the following laws? the sherman antitrust act of 1890 the robinson–patman act of 1936 the celler–kefauver act of 1950 the clayton act of 1914