Susan's english professor thinks that she is always listening to her lectures because she makes eye contact, nods, and take notes. in reality, susan is using the class time to catch up on her personal diary. susan is guilty of

The correct answer is: Pseudo-listening

Explanation:

Pseudo-listening is an ineffective way of face-to-face communication, in which an individual is apparently attentive and partially listening to the person speaking.

An individual who is pseudo-listening, is multi-tasking or catering to a personal need and tends to appear attentive but does not retain any information of the conversation.

Therefore, in the given example, Susan appears to be attentive but in reality she is catching up with her personal diary, during the English lecture. Therefore, Susan is pseudo-listening.

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