Carlos's friend albert is in a predicament. he was trying to make some quick cash and invested his money in a risky stock. albert is emotionally wrought because he needed that money to pay rent for his family's home. carlos can feel albert's pain. he feels compassion for the situation he's in. he understands it's an uncomfortable situation for albert, so when he talks to him about it, he doesn't presume he's having a hard time. he asks, "i know what you're going through. how have things been?