The american society for quality defines quality as a. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. b. even though it cannot be defined, you know what it is. c. how well a product fits patterns of consumer preferences. d. the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

Explanation:

The American Quality Society (ASQ) is the largest community of quality experts in the world. Founded almost 70 years ago, ASQ is a leader in capacity building, individual certification and quality tools for all industries thanks to work. In short, ASQ is a society for all those who are interested in learning and using quality tools and concepts. For this society, the term "quality" is defined as the totality of features and characteristics of a product or service that depends on its ability to meet stated or implied needs.

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