Ruben, the owner of fitstem, a popular gym, analyzes the competition that the gym faces and understands the changing needs of its customers. to tackle competition, he tries to get all the latest equipment installed in the gym. he also takes frequent feedback related to service improvement from the gym's regular clients. in this scenario, which of the followings skills is ruben most likely to possess?
a. human skills
b. planning skills
c. technical skills
d. conceptual skills

B. Planning skills.

Explanation:

The correct answer is B "planning skills" becase planning involves thinking about activities and things to do in order to achieve an objective. In this case, Ruben's goal was to be better than his competitor and he decided a series of actions to archieve it, such us buying new equipment and listen to the needs of his customers.

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