Asalesperson for kln machines, steve, began his meeting with a prospect by saying "i noticed that you have a collection of antique thermometers in your outer office. my father has been collecting soda pop thermometers for almost fifteen years. what got you interested in collecting them? " in this scenario, steve was trying to

form rapport by talking about things that they have in common

Explanation:

According to my research on different sales techniques, I can say that based on the information provided within the question Steve was trying to form rapport by talking about things that they have in common. This is a popular technique because it causes the potential client to loosen up and begin to trust and form a bond with the salesperson which helps close a deal.

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