As innam responded to the personnel director's concerns about changing to the health care plan her firm offered, she said, "i can see why you feel that way. we do have a lot of forms to fill out. others felt the same way, but they found that it is not nearly as cumbersome as they expected. here's a letter from . . " which method is innam using to respond to this objection?

Referral

Explanation:

              Innam runs a health firm. The personnel director directs her to change the the health care plan that Innam's firm offered.

              Innam replied to the director that he understands why the personnel director feels to change the health care plan. She also admits in a positive way that she is aware that her firm has a lot of forms to fill out at times of health check up. She says that others also feel the same but they do not consider it to be a hard job to fill the form.

             Innam also provides some of the referrals of the patients that visits her health firm and fills up the form.

           So it is seen that Innam objects the personnel director's suggestion by proving politely providing the referrals to him.

Thus the answer is "Referral"

answer; consonant;