When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is called
a) distributive negotiation.
b) mediation.
c) integrative negotiation.
d) arbitration.
e) conciliation.

arbitration.

Explanation:

arbitration.

Arbitration is method of resolving an industry dispute in front of a third party. Arbitration is confidential method in which the disputing sides agree that after obtaining proof and hearing statements, one or more people may decide the dispute.

Arbitration is a method that is distinct from mediation since third party has the power as neutral arbitrator to produce a dispute judgment. The arbitration system is similar to a trial in which sides provide the arbitrator with opening arguments and evidence.

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