Mona works at a bank. when luis, originally from colombia, arrives to drop off his paycheck, she pretends to be busy and directs him to a different teller. she does this whenever a hispanic person wants assistance. this is an example of

Option B, Discrimination, is the right answer.

Explanation:

Discrimination. Mona discriminates based on racial characteristics. The behavior might also be considered passive-aggressive because, rather than owning up to her behavior and beliefs, she avoids confrontation by pretending to be busy.