Executives at southwestern construction have noticed that the company's construction team in the phoenix office is more efficient with its resources than the other teams in the las vegas, salt lake, and santa fe offices. they decide to construct a knowledge management system that will allow the phoenix team's methods to be shared with the other three offices. as a means of convincing the other teams to adopt the new methods, they develop an incentive program that allows team members to earn a percentage of the money they save on each project. this is related to which phase of knowledge management project implementation?