Ahospice program director is examining client care activities with the intention of improving quality. after determining that many clients do not have advance directives at the time of their admission, the director and a team of professionals develop a plan to address the issue. what is this approach, which includes objectives, goals, and a timeline, known as:

Performance improvement project.

Explanation:

As the name implies, a Performance Improvement Project approach is that which intends to improve, design, measure or assess any type of organizational performance. This is achieved by, as the exercise details, objectives, goals, and a timeline and, in most of the cases, involves client care. First, it assesses what to improve, forming the objectives. Then, a plan is developed to try and adress the issue, improving the quality of the service.

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