The term refers to the design and application of formal systems in an organization to ensure the effective and efficient use of employees to accomplish organizational goals.

even though you have attached neither the chart nor the generalizations, i have located them online. the right answer is d, since they are asking you about a generalization. you can only infer from the chart that between 2008 and 2009 the number of employed workers decreased significantly (from over 115 millions to 107 millions approximately), which signals some type of economic crisis.  

the answer is solomon northrup. he was a free-born african american, abolitionist and professional violinist that was drugged, kidnapped and sold as slave in 1841 and remained in captivity until 1853 where he regained his freedom with the of the then-governor of new york, washington hunt. he wrote and published his memoirs "twelve years a slave" in 1853, and in this text, he tells the story of his escape thru one of louisiana's swamps (the great pacoudrie swamp) in which he ended up covered in green slime from crossing the surface of the dead water.

the correct answer is a