Social Studies, 19.03.2020 17:59 nora45102p45bzz
Francis is a customer service representative who has recently been through listening skills training. Which of the following skills was she most likely taught to make her a better listener?
Mentally picture the customer by grammar, voice, and tone to speak to them in a way familiar to them
Politely interrupt the customer to stay on topic if details begin to drift, then restate the originally described problem
Remain silent until the customer finishes to be sure the thought was completed
Make notes to not lose track of the customer details while performing administrative tasks
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