Explain the appropriate channel and outline for a message that conveys bad news. Under what conditions would a writer be justified in choosing an alternate outline or channel

The appropriate channel for a message that conveys bad news is a face-to-face interaction because this channel allows for better feedback and nonverbal cues.

The outline for bad-news messages is as follows:

(a) begin with a neutral idea

(b) presenting the facts, analysis, and reasons

(c) stating the news using positive tone and de-emphasis techniques; and

(d) close with an idea that shifts emphasis away from the bad news.

A writer can be justified in choosing an alternate outline or channel such as via electronic mail or snail mail when GEOGRAPHIC location prevents face-to-face interaction.

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