Roland is a sales associate in a jewelry store. He tries to sell as many expensive pieces as he can because of the commission he earns. He does not really enjoy his work but see is it as a way to earn a living until something better comes along. In this example, Roland is driven primarily by motivation.

A. intrinsic
B. internal
C. extrinsic
D. external

Horton automatics and the industrial division of the communications workers of america, the union that represented horton’s workers, negotiated a collective bargaining agreement. if an employee’s discharge for a workplace-rule violation was submitted to arbitration, the agreement limited the arbitrator to determining whether the rule was reasonable and whether the employee had violated it. when horton discharged employee ruben de la garza, the union appealed to arbitration. the arbitrator found that de la garza had violated a reasonable safety rule, but “was not totally convinced” that horton should have treated the violation more seriously than other rule violations. the arbitrator ordered de la garza reinstated. can a court set aside this order