What is a Social Media Service Level Agreement (SLA)? A) A contract between a service provider and a customer regarding the scope of the in-person or over-the-phone service to be provided. B) The agreement a company makes to commit to answering social media responses in a specific amount of time. C) A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure. D) An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services.

B. The agreement a company makes to commit to answering social media responses in a specific amount of time.

Explanation:

A Social Media Service Level Agreement is an agreement made between a company and its social media audience. In the agreement, the company, agrees to respond to whatever inquiries its audience ask on their social media pages within a specified time limit.

Most customers prefer channeling their complaints through social media, because of the ease involved. Companies are to value this medium of communication, because of its wide coverage and the publicity it can generate the organization.

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