Ms. Ramos is bringing in the idea of culture (which we studied in Chapter 11). She has just said the future is often considered "out there," but it's also part of the present. Some of the same reasoning went into the creation of something at Harvard a few years ago. What was created

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

*blinks* youforgotyourname**