Zhang got an email. It said it was from Apple. The email said there were charges to her account. Her name was spelt two different ways. She could see the bill by clicking on a link. Zhang wasn't sure this email was real. What would you do? Why?

I would open them email , reply telling them you know it’s a scam email , and report it. I used to work for apple and we went over this a million times. Why? Because people like that are trying to gain access to your personal info, credit/debit cards, and other very personal things so, don’t even click on links and don’t ever enter your info into any website. you can also call apple and ask if they actually sent it and ask questions that you put on your account like security questions and they can easily verify and tell you that they are the real deal and that email was a complete scam.