Abigail will become Lawrence's immediate supervisor. Abigail and Lawrence were hired as customer service
representatives the same week. They've now been at the job for
seven months. Abigail consistently gets positive feedback on her
calls, and her call volume is 30% higher than Lawrence's. Lawrence
has been given good feedback for the most part, though some
customers have said he could be more helpful. Neither worker has
management experience, though Abigail hopes she won't be on the
phones for more than another year. Use the passage to answer the question.
What is the most likely event that will take place in this situation?
A.
B. Lawrence will be asked to give Abigail advice on helping
customers.
C. Abigail will be given a raise, but Lawrence will not.
D. Lawrence will be given a bonus for getting good feedback from his
callers