Hey guys can you help me plz

1. n
2. j
3. ?
4. q
5. ?
6. f
7. k
8. c
9. s
10. o
11. h
12. e
13. r
14. b
15. ?
16. t
17. f
18. b
19. d
20. a

not sure if all of these are correct, but they should be. i couldn’t find 3, 5, or 15. hope this helps!

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

The correct answer is b