It's been a very busy day, and you have just gotten a customer complaint. This is the third time today that this same customer has complained to an employee about the same problem. However, it's the first time that you have spoken with her. Your best course of action is to:

Read the aphorisms. be slow in choosing a friend, slower in changing. an open foe may prove a curse; but a pretended friend is worse. a true friend is the best possession. according to these aphorisms from benjamin franklin's poor richard's almanack, what might happen if a person is careless in choosing a friend? it is best not to have friends because they will usually betray you. casual friends are often the best and can be more trusted than enemies. a person who has betrayed you can sometimes become a good friend. a friend who is not carefully chosen can be worse than an enemy.