Research demonstrates that names are more than just a simple means of identification. Name choices can: A. be distinctive. B. make a powerful statement about cultural identity. C. shape the way we view ourselves. D. be unusual. E. all of the above

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An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.