Complaint 3.1
3.2
Identify and match the TOCSA Provide a suggestion
criteria in the resources with
for every complaint of
the guest's complaints so that
what the hotel can do
you can see what the guest
to bring the hotel room
can expect. Write the criteria
up to the required
in full next to the number of
standard as set out in
the criteria
the complaint (1-7)
BEDROOM
The chair at the desk is wobbly.
There is no hairdryer in the
bom.
The room is not totally dark
hen the curtains are closed
d it disturbs proper sleep.
were not satisfied with the
lity of the pillows on the​