During her annual review, Susan admitted to her supervisor that she is more productive in a quieter environment. The openness of her office setting and the recent increase in staff that came to her for training made it difficult for her to process as many insurance claims in one day as she had accomplished in the past. The supervisor agreed to move Susan's desk to the back of the office, and create a barrier with plants. The supervisor would take a more active role in training new employees, so they would not be coming to Susan with questions. In HR, we refer to this action as creating .