Hanley inc. includes a one-year guarantee on each one of its blenders that states that any defects that occur within the first year will result in a replacement of the product. josh calls the company to say that his blender has broken two months into owning the product, but hanley inc. refuses to replace the blender.

which of the following is the best next step for josh?
a.
file a civil lawsuit against hanley inc. for not honoring their warranty
b.
file a criminal lawsuit against hanley inc. for not honoring their warranty
c.
file a civil lawsuit against hanley inc. for breach of contract
d.
file a criminal lawsuit against haley inc. for breach of contract