When sara instructs new employees on handling customer complaints, she motivates them to respond with patience and a positive attitude. sara has effective skills?

Sara has effective: Human skills
Human skills refers to the ability to create a connection with another human being. By displaying patience and possitive attitude, the workers will create an environment where the customers feel comfortable in voicing their concern, which make it easier for the workers to address it and give the best possible solution

The correct answer is connotation.