When confronted with an angry and emotional customer, the best first step toward service recovery is to: Select one: a. match the person's voice in intensity and volume to gain control of the confrontation. b. gently but firmly tell the person you will not tolerate being addressed in that tone of voice and turn away until he or she calms down. c. listen carefully and with empathy until the customer feels he or she has been heard.

Sariah enters a room with several chirping crickets in it. upon first entering the room, sariah can hear the chirping; however, as she begins to talk to her friends, she is no longer aware of the chirping even though it is still there. the fact that sariah no longer perceives the chirping sound demonstrates sensory

1. how did conditions in germany and europe at the end of world war i contribute to the rise and triumph of nazism in germany? 2. how did the german government under nazi rule build support among the german people? 3. how did nazi germany gradually isolate, segregate, impoverish, and incarcerate jews and persecute other perceived enemies of the state between 1933 and 1939? 4. how did the nazis lead germany to war in europe and, with their collaborators, kill millions—including systematically murdering six million jewish people? 5. why is learning about the holocaust important? so we don’t repeat history.

Part b forty-year-old kyle wants to start investing for retirement. he wants to select a personal investment plan that will allow him to withdraw funds without paying penalties and taxes once he turns 59.5. which retirement plan should he choose? a. traditional ira b. roth ira c. 401(k)