Completion In the space provided, write the word(s) that best completes each of the following statements.
1. Putting a message into the format that will be sent to the receiver is the
message.
2. The six elements of the communication process are , ,
, , , and .
3. A(n) is anything that prevents clear, effective communication.
4. is nonverbal messages sent through gestures, facial expressions, posture, and
other body actions.
5. The is the person who reads, hears, or sees the message.
6. The process of sending and receiving messages that convey information, ideas, feelings, and
beliefs is .

7. is the set of customs or rules of etiquette that dictate how certain levels of
employees interact with each other.
8. refers to language usage that follows accepted rules for spelling, grammar,
and punctuation.
9. A(n) can occur when the receiver says or does something that causes the
sender’s message not to be received.
10. are persons of equal standing or work position.