According to the text, what two factors are hypothesized to influence whether a culture is high in tightness

"i know there may have been concerns that it may be too vague or too costly, or may lead endlessly to litigation. but i want to reassure you right now that my administration and the united states congress have carefully crafted this act. we've all been determined to ensure that it gives flexibility, particularly in terms of the timetable of implementation, and we've been committed to containing the costs that may be incurred. let the shameful wall of exclusion finally come tumbling down." president george h.w. bush, july 26, 1990 the act president bush speaks of was enacted to guarantee equal rights to people of all races. people of all sexes. eliminate people who are homeless. people with disabilities.

Martin is managing a production line in a manufacturing plant in the midwest. martin has a quality and productivity problem in one part of the manufacturing process. he discovers that his workers aren't sure what to do. when he asks why they didn't ask questions, the universal reply is, "we midwesterners don't ask questions, we just do." martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. unfortunately, martin finds the program doesn't work. when he further questions his workers, he discovers that no one wants to be the first to ask questions. as a group, workers still feel that they should figure it out on their own and not ask questions. martin finds carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. after about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions. refer to case 6.1. martin's plan failed initially because he didn't consider the power of on attitudes.

Melissa’s mother, rita baker, shows up shortly after the hospital receives melissa’s letter requesting release of her information to her attorney again. rita states that the attorney needs the copies as soon as possible due to a court deadline, refers to it as “an emergency” and asks to be given the copies of melissa’s medical record to take to the attorney’s office. what action should the record clerk take and why?