is a defense mechanism that involves directing unacceptable impulses at a less threatening target.

to stay where they were until m sent for

do all equestions have to be answered

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.