When the owners of Crepes a la Nana arrive at the brunch they were booked to cater, they are greeted by an angry customer. He claims they are late, but MaryAnn insists they are on time. Nana, not wanting to focus on who is right or wrong, steps in to communicate a new plan. Which rule of service recovery is Nana demonstrating

Examine extracts from the bible which demonstrate the principal beliefs of christianity

Supreme court. jim, who is a bit eccentric, says that he is fed up with the way a certain employer in his town treats employees and that he is going to sue that employer in an effort to improve matters. jim also says that he is going to start his case at the appellate court level, skipping over all those "lesser" judges. jim says that those justices will surely hear him out and that he will also seek a jury. although he is not a lawyer, jim believes that the offenses of the employer are so severe that the justices will appreciate his attempt to make things better for the employees involved. will jim get a jury at the appellate court level?

Stories that are passed down through generations by word of mouth are called