Consumers can be influenced by reference groups only if they belong to those groups. a. true b. false

Read the paragraph below and answer the question that follows. "andy was asked to speak in a school assembly about a fundraising opportunity for a fellow student who had recently been diagnosed with leukemia. andy's stomach hurt and his hands were cold. "steady man," he thought. "you can do this. it's for tim. he needs our ." andy could picture the students wanting to get involved. it occurred to him now that he wasn't just giving a speech. he had something worthwhile to say. which strategies did andy use to reduce his apprehension? select all that apply." be prepared. use muscle relaxation techniques. get experience. think positively. focus on communicating to the audience.

People with high cq motivation enjoy interacting with people from other cultures and are likely to deal with the stress of living in another culture. tend to negotiate more aggressively during negotiations. build cooperation by reciprocating information sharing during negotiations. are very good at leveraging the s& o model which they do by leveraging equivalent offers.

In human relations, the irritation threshold is the