After studying social psychology, kelly knows the dangers of groupthink. what can she do to ensure that the decisions of her group are not impacted by this phenomenon?

This is an occurrence that happens within a group in which the wish for agreement in the group that fallouts in an illogical or dysfunctional decision-making consequence. Group members try to minimalize struggle and grasp an accord decision deprived of critical evaluation of other vantage point by vigorously overpowering nonconformist viewpoints, and by dividing themselves from outside influences. The best way to overcome groupthink is ask someone to argue against the majority. This can help the group to know other standpoints from different views so that they can come up to a decision as a group.

answer; /// the only one thats make little sense is (c) fair credit billing act;

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.